Coach Factory I would say that the experience of shopping at a Coach Factory store is VERY different than shopping at one of their full price boutiques. If someone doesn’t know the difference, maybe it is because they have never shopped at a full price store? At the Factory Store, Coach Factory Online the service is much less personal and the focus is on getting people through the line so they can buy their stuff. At the boutique, it is much more personal and less rushed. There are more sales associates per customer and they take the time to get to know you and what you would like to buy. Coach Outlet It makes sense because you are paying a lot more at the boutique. The boutique has a generous return policy while the Factory store has a more limited one. I want to know what’s up with the Coach Factory Store’s policy of not being allowed to buy more than 5 leather goods or 10 other items at a time. Coach Outlet Online I had this problem trying to purchase bags as christmas gifts for family and friends this year.